Privacy Notice
Last updated: 22 July 2026
Pit Pro Ltd trading as The Enquiry Works is the data controller for the personal information described in this notice.
Pit Pro Ltd is registered in England and Wales under company number 12381317.
Registered office: 10 Lancaster Way, West Malling, England, ME19 4LB.
Contents
Who this notice applies to
This notice applies to website visitors, people who enquire or book a call, prospective clients and business contacts, clients and their representatives, suppliers, and people who attend meetings or events with us.
Where we process a client’s leads solely on that client’s instructions, the client will normally be the controller and we will normally act as its processor under our Data Processing Schedule.
Information we collect
We may collect identity and contact details, business and commercial information, form responses, correspondence, meeting notes, contract and invoice details, campaign and performance information supplied by clients, access and security records, website and device information, marketing preferences, and recordings or transcripts where attendees have been informed in advance.
Where information comes from
We obtain information directly from you, from the organisation you represent, from referrals, and from legitimate public business sources such as Companies House, company websites, professional directories and public professional profiles.
We may also receive information from our suppliers where appropriate and lawful.
How we use information
We use personal information to respond to enquiries, assess suitability, prepare proposals, provide and administer services, manage client and supplier relationships, invoice and keep legal records, protect accounts and systems, conduct lawful B2B outreach, manage optional marketing, document meetings where appropriate, improve our service, and establish or defend legal claims.
Our lawful bases
Depending on the purpose, we rely on steps requested before a contract, performance of a contract, legal obligations, legitimate interests, or consent.
Where we rely on legitimate interests, we consider whether our interests are necessary and balanced against your rights.
B2B outreach and marketing
We may contact organisations or business contacts where our services appear relevant and the contact is lawful. We identify ourselves, provide an easy opt-out and apply the different rules that may apply to companies, sole traders and partnerships.
You have an absolute right to object to direct marketing. Email liam@theenquiryworks.co.uk and we will stop using your personal information for that purpose.
Recordings and transcripts
We do not record or transcribe meetings by default.
Where a recording or transcript is proposed, we will explain the purpose, lawful basis, access, supplier involvement and retention period in advance, and provide a non-recorded alternative where reasonably possible.
Our default working retention period is 90 days unless another period is explained.
Sharing
We may use carefully selected providers for email, cloud storage, websites, CRM, video calls, e-signatures, accounting, payments, advertising, analytics, AI-assisted work, security and professional advice.
We may also share information where required by law or to protect legal rights.
International transfers
If a supplier makes personal information accessible outside the UK, we will identify whether this is a restricted transfer and use an appropriate legal transfer mechanism and safeguards.
Retention
We keep information only as long as reasonably necessary.
Unsuccessful enquiries and suitability notes are normally kept for up to 12 months.
Recordings and transcripts are normally kept for up to 90 days.
Client records are kept during the relationship and for appropriate legal, contractual and operational periods afterwards.
Tax and accounting records are normally kept for six years from the end of the relevant company financial year.
Minimal suppression records may be kept to respect marketing objections.
Your rights
Depending on the circumstances, you may have rights of access, correction, erasure, restriction, objection, portability and withdrawal of consent.
You can object to direct marketing at any time.
To exercise your rights, contact liam@theenquiryworks.co.uk.
You may also complain to the Information Commissioner’s Office.
AI and automated decisions
Approved AI or automation tools may assist with drafting, analysis, transcription, quality checks or reporting, with human review.
We do not currently make decisions about people with legal or similarly significant effects solely by automated means.
Cookies
Our separate Cookie Notice explains the technologies actually in use.
Non-essential analytics, advertising or tracking technologies will not be activated before a valid choice where consent is required.
Updates
We review this notice at least annually and when our services, suppliers, data use or legal duties materially change.